Home / Return Policy

We want you to be happy with your purchase. If you are not 100% satisfied, most items in new condition returned within 30 days of purchase will receive a refund or exchange. See below for return/refund/exchange eligibility.

Return Eligibility:

  • Your item must be in the same condition that you received it.
  • It must also be in the original packaging.
  • Product(s) returned directly to BlueSmart mia must have been originally purchased from our website www.bluesmartmia.comAny product(s) purchased from any other retailer and/or website must be returned to their original purchase location and are subject to the retailer’s and/or website’s return policy.
  • Customers are responsible for all shipping costs associated with the returning of their product(s) depending on return reason, and assume all risk of loss or damages when shipping your return to BlueSmart mia.

Commonly Asked Questions

What items are returnable?

  • Within 30 days of purchase
  • In original condition
  • Unwashed
  • In the original packaging

What items are non-refundable?

  • Free gifts or giveaways 

Are there any charges for return?

  • There are no charges for initiating the return process
  • Original shipping charges are non-refundable
  • You may be responsible for return shipping charges

How do I return?

  • Enter your order number and email address here and click 'Find Your Order'
  • Follow the screen instructions and select the items you want to return
  • You will recieve a confirmation email with shipping guidelines 

How will I be refunded?

  • You will receive an email notifying you that we have received your returned item.
  • After inspection, you will be notified of either the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to the original method of payment within 10 business days.

Why was my return rejected?

If your return was rejected for any reason, you will receive an email explaining the details of the rejection.

A return may be rejected for any of the following reasons:

  • The return was outside of the return window.
  • The item is not in it's original condition.
  • The item is not in it's original packaging.
  • The item was not purchased on bluesmartmia.com.
  • The item was a gift or giveaway.

Still have questions? Email us at support@bluesmartmia.com with your full name, order number and we will get back to you shortly.